Terms of Use

Ordenance Terms of Use

Effective Date: 24/08/2024

These Terms of Use (these "Terms") of Ordenance Tech LLC ("Ordenance," "we," "our," or "us") constitute an agreement that describes your rights and responsibilities as an Ordenance customer. These Terms govern how you may access and use: (i) ordenance.com, its subdomains, and any other website where these Terms are posted; (ii) Ordenance’s online hosted services; and (iii) Ordenance’s "Software," meaning, collectively, our browser extensions, mobile applications, other downloadable apps, application programming interfaces ("APIs"), and tools and documentation ((i) through (iii) collectively, our "Service" or "Ordenance").

Please read these Terms carefully to ensure that you understand each provision. By creating an Ordenance account, clicking "Sign Up", "Get Started", "Sign in with Google", "Submit", or any similar button indicating acceptance electronically, or by accessing or using Ordenance, you signify that you have read, understood, and agree to be bound by these Terms, and that you have read, understood, and acknowledge our Privacy Policy, which is available at ordenance.com/privacy-policy ("Privacy Policy") , whether or not you are a registered user of Ordenance. We reserve all rights not expressly granted under these Terms.

If you are an individual accessing or using Ordenance on behalf of a company, principal, or other entity, such as your employer (each, together with its affiliates, an "Organization"), then: (i) these Terms are an agreement between us and both you and the Organization; (ii) you represent and warrant that you have the authority to bind that Organization to these Terms (and if you do not have the authority, you may not access or use Ordenance); (iii) your acceptance of these Terms will bind such Organization to these Terms; (iv) your individual right to access and use Ordenance may be suspended or terminated (and ownership and administration of your Ordenance Account may be transferred) if you cease to be associated with, or cease to use an email address associated with or provisioned by, that Organization; (v) we may disclose information regarding you and your use of the Service to such Organization; and (vi) the terms "you" and "your," as used in these Terms, refer to both you and such Organization. If you sign up for Ordenance using an email address associated with or provisioned by an Organization, or if an Organization pays fees due in connection with your access to or use of Ordenance (or reimburses you for payment of such fees), or otherwise, then we may deem you, at our sole discretion, to be accessing and using Ordenance on behalf of that Organization.

Eligibility

You may use Ordenance only if you are legally capable of entering into a binding contract under UAE law. Customers using the website who are Minor / under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Access, Restrictions, and Use

Subject to your compliance with these Terms, you may access and use Ordenance during the Subscription Term. Unless otherwise agreed in writing or where restricted by law, you agree not to, and not to assist or enable any third party to:

  • Disassemble, reverse engineer, decode, or decompile any part of Ordenance.
  • Use any automated means, such as robots or scraping tools, to access, collect, or copy data from Ordenance.
  • Copy, rent, lease, sell, sublicense, distribute, modify, or create derivative works of any part of Ordenance or its intellectual property.
  • Use Ordenance in a manner that affects the stability, performance, or operation of our servers or impacts other users.
  • Engage in activities that violate any applicable law, infringe on intellectual property rights, privacy rights, or any other rights.
  • Use Ordenance for any fraudulent, deceptive, defamatory, or harmful purposes.
  • Use or display Ordenance in competition with us, for benchmarking, or to develop competing products or services.
  • Attempt to interfere with the security of Ordenance or decipher any transmissions to or from our servers.
  • Transmit viruses, worms, or any other malicious software through Ordenance.
  • Impersonate another person, misrepresent your affiliation, or use Ordenance for any fraudulent purposes.
  • Share your Ordenance login credentials or circumvent any security measures we employ to protect the Service.
  • Reference Ordenance in a manner that implies endorsement or affiliation without our express written consent.
Account Management

Your Ordenance account ("Account") gives you access to our Service. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. Notify us immediately of any unauthorized use or security breach of your Account.

User Content and License

You retain ownership of all content you upload to Ordenance ("Your Content"). By uploading Your Content, you grant us a non-exclusive, worldwide, royalty-free license to use, copy, modify, and display Your Content for the purposes of providing and improving the Service.

Privacy and Data Protection

Your use of Ordenance is subject to our Privacy Policy, which outlines how we collect, use, and protect your data. We comply with UAE data protection laws and take appropriate measures to safeguard your information.

Intellectual Property

All intellectual property rights in Ordenance, including software, content, and branding, are owned by us or our licensors. You may not use, modify, or distribute any part of our intellectual property without our express permission.

Service Changes, Suspension, and Termination

We reserve the right to modify, suspend, or terminate the Service at any time, without notice. We may also terminate or suspend your access to Ordenance if you violate these Terms or UAE law. Upon termination, these Terms will continue to apply to any obligations that accrued prior to termination.

Confidentiality

You agree to keep confidential any non-public information disclosed by us to you. Confidential information does not include information that becomes public through no breach of these Terms.

Limitation of Liability

To the fullest extent permitted by UAE law, Ordenance shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Service. Our total liability for any claims related to the Service is limited to the amount you paid us, or AED 100, whichever is greater.

Indemnity

You agree to indemnify and hold Ordenance harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising out of these Terms or your use of Ordenance shall be resolved through arbitration in Dubai, UAE, under the rules of the Dubai International Arbitration Centre (DIAC). By using Ordenance, you agree to waive any right to a jury trial or to participate in a class action.

Export Controls

You agree to comply with all applicable UAE export control laws and regulations. You are responsible for ensuring that your use of Ordenance complies with any restrictions on the export or import of software and data.

Fees and Payment

You agree to pay all fees associated with your use of Ordenance according to the pricing terms set forth at the time of purchase. Payment is due upon receipt of the invoice. Failure to make timely payments may result in suspension or termination of your access to the Service. Any applicable taxes will be added to your billing amount.

  • Accepted Payment Methods: Visa or MasterCard debit and credit cards in AED will be accepted for payment.
  • Price and Currency: The displayed price and currency at the checkout page will be the same as the price and currency printed on the Transaction Receipt. The amount charged to the card will be shown in your card currency.
  • Trade Restrictions: We will not trade with or provide any services to OFAC and sanctioned countries.
  • Record Keeping: Cardholder must retain a copy of transaction records and Ordinance policies and rules.
  • Payment Confirmation: Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
Cancellation and Refund Policy
  1. Billing Cycle

    The subscription fee for the Ordenance service—and any other charges you may incur in connection with your use of the service, such as taxes and applicable transaction fees—will be charged to your Payment Method on the specific payment date indicated. You can view your payment details by clicking your initial in the top right corner of your profile and navigating to “Subscription”. The length of your billing cycle depends on the type of subscription plan you selected when signing up. Subscription fees are fully earned upon payment. In some cases, your payment date may change if your Payment Method does not successfully settle, if you change your subscription plan, or if your paid subscription began on a day not included in a given month. If you signed up for Ordenance using your account with a third party as a Payment Method, please refer to that third party for your billing information.

  2. Payment Methods

    To access the paid tiers of Ordenance’s service (such as “Business”, “Business Plus” or “Enterprise”), you must provide one or more current, valid, and accepted Payment Methods (“Payment Method”). You authorize Ordenance to charge any Payment Method associated with your account if your primary Payment Method is declined or becomes unavailable for payment. You remain responsible for any amounts that cannot be collected. If a payment is not successfully settled due to expiration, insufficient funds, or other reasons, and you do not cancel your account, we may suspend your access to the service until we can successfully charge a valid Payment Method.

  3. Updating Your Payment Methods

    For subscriptions purchased online, you can update your Payment Methods by clicking your initial in the top right corner, navigating to “Subscription”. We may also update your Payment Methods using information provided by your payment service providers. After any update, you authorize Ordenance to continue charging the updated Payment Method(s). If you purchased a Business, Business Plus or Enterprise plan, please contact our support team to update your payment method. For additional details or assistance with payment methods, contact us at [email protected]

  4. Cancellation
    • Standard Cancellation:

      If you purchased a Premium subscription online, you may cancel your Ordenance Subscription at any time. Upon cancellation, you will continue to have access to your subscription through the end of your current billing period (monthly or yearly). To cancel, log in to your account, click your initial in the top right corner, go to “Subscription” and follow the cancellation instructions provided.

    • Recurring Subscriptions:

      By subscribing to Ordenance, you agree to automatic, recurring charges as part of your subscription. These charges will continue until you opt out or cancel the service. To avoid future charges, ensure you cancel your recurring subscription before the start of the next billing period. If you subscribed via a third-party Payment Method, you may need to cancel through that third party (for example, by turning off auto-renewal in your account with the third party).

    Upon cancellation of a paid subscription, your account will automatically revert to the free tier at the end of your current billing period.

  5. Changes to the Price and Subscription Plans

    We may change our subscription plans and the price of our service from time to time. You will be notified at least one month in advance before any price changes or modifications to your subscription plan become effective. If you do not wish to accept these changes, you may cancel your subscription before the changes take effect.

  6. No Refunds

    All payments are non-refundable. We do not provide refunds or credits for any partial-month or partial-year subscription periods, nor for unused functionality of the Ordenance service. However, following any cancellation, you will continue to have access to the service until the end of your current billing period.

Service Availability and Performance

Ordenance strives to maintain a reliable and accessible service. However, we do not guarantee uninterrupted or error-free access to the Service. Scheduled maintenance, upgrades, or unforeseen technical issues may occasionally disrupt service availability. Ordenance is not liable for any losses resulting from such interruptions.

Data Retention and Backup

Ordenance retains user data in accordance with its data retention policy. While we take measures to protect your data, you are responsible for maintaining your own backups. Ordenance is not liable for any loss of data or corruption resulting from your failure to maintain adequate backups.

Force Majeure

Ordenance is not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war, government actions, or Internet service provider failures.

Term and Termination

These Terms remain effective until terminated by either party. You may terminate your account at any time by notifying us. We may terminate or suspend your access to Ordenance without notice if you breach these Terms. Upon termination, your right to use the Service ceases immediately, and we may delete your data.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of Ordenance after such changes constitutes your acceptance of the new Terms.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Ordenance

[email protected]