Privacy Policy

Ordenance Privacy Policy

Effective Date: 24/08/2024
1. Introduction

At Ordenance, we are committed to protecting the privacy and confidentiality of our users' data in compliance with the laws and regulations of the United Arab Emirates (UAE). This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform. By accessing or using Ordenance, you agree to the practices described in this policy.

2. Information We Collect
2.1. Personal Information

We collect personal information necessary for account creation and management, including:

  • Full name
  • Email address
  • Contact number
  • Company name and details
  • Payment information
2.2. Business Data

This includes documents and information you upload to the platform, such as:

  • Customs Declarations
  • Commercial Invoices
  • Packing Lists
  • Shipping Documents (Bill of Lading, AirWay Bill, Manifests, etc.)
2.3. Usage Data

We automatically collect data related to your interaction with our platform:

  • IP addresses
  • Browser type and version
  • Device details
  • Operating system
  • Pages visited and usage patterns
2.4. Cookies and Tracking Technologies

We utilize cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookies through your browser settings; however, disabling them may impact your platform experience.

3. How We Use Your Information
3.1. Service Provision

We use your data to:

  • Provide, maintain, and enhance our services
  • Process transactions and manage accounts
  • Respond to inquiries and offer customer support
  • Customize your experience and provide relevant content
3.2. Legal Compliance and Security

We may use your information to:

  • Comply with UAE laws and regulatory obligations
  • Prevent, detect, and address fraud and security threats
  • Enforce our Terms of Service and other agreements
3.3. Marketing and Communications

With your consent, we may use your information to:

  • Send updates, newsletters, and promotional materials
  • Conduct surveys and gather feedback

You can opt out of marketing communications at any time by following the unsubscribe instructions provided in our emails.

4. Data Sharing and Disclosure
4.1. Third-Party Service Providers

We may share your data with trusted third-party service providers who assist us in operating our platform, such as:

  • Payment processors
  • Cloud hosting providers
  • All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
  • Ordenance will not pass any debit/credit card details to third parties.
4.2. Legal and Regulatory Compliance

We may disclose your data to UAE government authorities, law enforcement, or other third parties if required by UAE law or in response to legal requests.

4.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner or entity. We will notify you of any such changes and your options regarding your data.

5. Data Security
Ordenance takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, Ordenance cannot guarantee the security of any information that is disclosed online.
5.1. Encryption

We use AES-256 encryption to protect your data at rest and in transit, ensuring that your sensitive documents, such as Customs Declarations, Commercial Invoices, Packing Lists, and Shipping Documents, are securely stored and transmitted.

5.2. Access Controls

We implement strict access controls, including multi-factor authentication (MFA) and role-based access control (RBAC), to ensure that only authorized personnel can access your data.

5.3. Regular Audits

Our platform undergoes regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.

6. Data Retention
6.1. Retention Periods

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by UAE law. After this period, your data will be securely deleted or anonymized.

6.2. Data Deletion

You may request the deletion of your data at any time by contacting us. Please note that certain data may need to be retained to comply with legal obligations or for legitimate business purposes.

7. International Data Transfers

Your data may be transferred to and processed in countries outside of the UAE, including countries that may not provide the same level of data protection as the UAE. We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data during such transfers.

8. Your Rights
8.1. Access and Correction

You have the right to access and correct your personal data at any time through your account settings or by contacting us.

8.2. Data Portability

You have the right to request a copy of your data in a structured, machine-readable format and to transfer it to another service provider.

8.3. Withdrawal of Consent

You may withdraw your consent to data processing at any time. However, this may affect your ability to use certain features of our platform.

8.4. Objecting to Processing

You have the right to object to the processing of your data in certain circumstances, such as for direct marketing purposes.

8.5. Filing Complaints

If you have concerns about how we handle your data, you have the right to file a complaint with the UAE Data Protection Authority or other relevant authorities.

9. Children’s Privacy

We do not knowingly collect personal information from children below the legal age as established under their relevant domestic laws. If we learn that personal information from Data Subjects who are less than such age has been collected, we will take reasonable measures to promptly delete such personal information from our records.

10. Third-Party Links and Websites

Ordenance is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes via email or through our platform. Your continued use of Ordenance after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Ordenance

[email protected]